PRIVACY POLICY

1. Introduction

Shanker Agencies Private Limited ("SAPL", "we", "us", or "our"), headquartered at 553, Main Grand Trunk Road, East Ram Nagar, Shahdara, Delhi 110032, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

Personal Information

When you submit inquiries or request quotes, we may collect:

• Name and contact details (email, phone number)
• Company name and designation
• Country and region
• Industry type and project requirements
• Technical documents you choose to share (BOQ, drawings)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

• Respond to your inquiries and provide quotations
• Process and fulfill orders
• Send technical documentation and product information
• Improve our website and customer service
• Send periodic newsletters (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Partner manufacturers (CUMI, Calderys, TRL Krosaki, etc.) to fulfill orders
• Logistics providers for shipping and delivery
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies to remember your preferences (such as region and language) and to understand how the site is used. We use two analytics services, which set their own cookies:

• Google Analytics 4 (Google LLC) measures visits, pages viewed and enquiries made. You can opt out with the Google Analytics opt-out add-on.
• Microsoft Clarity (Microsoft Corporation) records how visitors scroll, click and move through pages (heatmaps and session recordings) so we can improve the site. Clarity sets first- and third-party cookies. Microsoft processes this data as described in the Microsoft Privacy Statement.

Neither service is used to sell your data. You can set your browser to refuse or delete cookies, including third-party cookies; the site will still work, but some preferences will not be remembered.

Analytics cookies from Google Analytics and Microsoft Clarity are only set after you accept them via the cookie consent banner, and you can change your choice at any time using “Cookie settings” in the footer.

7. International Data Transfers

As we serve clients globally (GCC, ASEAN, UK, Europe), your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

9. Contact Us

For privacy-related inquiries, please contact us at: